PC Specialist                                                  February 1998 to Present
Establish criteria for the evaluation, purchase and maintenance of office        automation hardware and software.
Function as the central source for the selection, training and use of wide range of "off-the shelf" software.
Ensure active and effective support between vendors and users.
Provides technical assistance in microcomputer to mainframe links, troubleshooting problems, and the repair of equipment.
Assist in the analysis of departmental activities and needs to determine cost-effectiveness of the use of data processing equipment.
Act as an internal consultant.
Prepare, edit, maintain and distribute user guides for computer based systems.
Maintain an awareness of current status of applications and office automation developments in other municipalities.
Keep abreast of new developments in the technology of data processing software and hardware.

Computer Resource Center                                        White Plains, New York
Assistant Programmer / LAN Administrator      November 1995 to May 1998
Assist the Academic Programmer in installation and upgrade of software and hardware maintainance.
Administrate Local Area Network.
Cordinate and innovate training assignments to Lab Consultants.
Initiate and conduct training workshops on software packages to users.
Direct and manage staff of twelve student consultants.
Acts as resource person to users and consultants.

Lab Consultant                                         October 1994 to November 1995
Maintained inventory and statistical records of lab users.
Assisted users with IBM PC, mainframe, Macintosh software packages.
Troubleshooted computer syntax related problems for users.
Responded to written and telephone requests for technical support.

Management Information Systems                                    New York, New York
Office Manager / LAN Administrator                  May 1996 to August 1996
Managed the MIS departmental office.
Cordinated the upgrade, installation and sales of system hardware and software.
Oversaw the creation of LAN accounts in departments.
Directed and managed staff of twelve full-time employees and six part-time employees.
Identified problems, diagnosed causes and determined corrective actions at the Help Desk.
Purchased computer systems, maintaining effective inventory control.
Researched and recommended departmental applications.