Sending page for driver download: --------------------------------------- I am forwarding to you a page from our website from where you can download the drivers. The page will appear in the left side of our chat session. Please click on the 'Download' link next to 'File info' and above 'More info' on the page, under 'Video'. Here's the page. Once you download this file on your hard drive, just double-click it and the 'Readme' file will automatically pop-up. This file will contain the step-by-step details on how to install the drivers. Normal.dot: ---------- From the Start menu, point to Search, and then click Files or Folders. In the Find: All Files window, in the Named box, type: Normal.dot. In the Look in box, verify that drive C is selected, and then click Find Now. Okay, now right click on each document and then delete both the files. Before doing so, please verify that no word document or the Word application is open. Right click on it to delete Normal.dot. Before doing so, please verify that no word document or the Word application is open. Now, please try opening any Word file and check if you are able to work in it fine and able to save and print it. No sound: ------------ On your screen, locate and click the Start button. From the Start menu, point to Programs, Accessories, Multimedia\Entertainment and then click Volume Control. Verify that the levels are at least half way up and that the specific devices are not muted. Unable to play Music CD's: ------------------------------------ 1)From the Start menu, point to Settings, and then click Control Panel. 2) In Control Panel, double-click the System icon. 3) In the System Properties dialog box, click the Device Manager tab. 4) Double-click CDROM, click the listed CD-ROM drive, and then click Properties. 5)In the Properties window of the CD-ROM drive, select the Enable digital CD audio for this CD-ROM device check box, and then click OK. 6) In the System Properties window, click Close. 7) Close Control Panel. 8) Restart the computer. From the Start menu, click Shut Down. In the What do you want the computer to do? list, select Restart, and then click OK. System Restore Me: ---------------------------------------- System Restore makes a snapshot of your computer's configurations, files, settings, and data. It then tightly compresses this snapshot and stores it on your hard disk, creating a restore point that you can revert to in times of computer crisis. System Restore creates a restore point every 10 hours that your computer is on, and every 24 hours of real time. If your computer has been off for more than 24 hours, System Restore will create a restore point when you start up. You can also create your own point manually. PID number: --------------------------------------- Thanks for waiting. Kris, have you checked for the Product ID in the CD packaging and the documentation that originally came with the computer? The PID for Word is a unique number and is assigned to you as a registered user. Alright. Since you have already checked for the PID for Word, I am providing a Microsoft-authorized general PID number, which is registered to Gateway. Please check whether you are able to use this number and let me know. Here's the number: Scandisk in Safe Mode: --------------------------------------- Thanks. The best way to fix this problem would be starting the computer in Safe Mode. Safe Mode is the mode wherein a minimum number of necessary programs run in the background. Are you familiar with how to use the Safe Mode in Windows Me? http://www.gateway.com/support/techdocs/trshoot/common/c095.shtml How to open Device Manager (ME and 98): ---------------------------------------- Click 'Start', point to 'Settings' and select 'Control Panel'. In the 'Control Panel', double-click on the 'System' icon. The 'System Properties' box will pop up. Click on the 'Device Manager' tab on the top of this box to access the 'Device Manager'. Here you will see a list of devices which form the computer. In the list, please check whether there are any red or yellow exclaimation (!) marks, or any question marks (?) adjacent to any of the devices. In the Device Manager list of devices, please check how exactly is the Sound card mentioned. I mean the name of the Sound card the way the Device Manager detects it. How to open Device Manager in Windows XP: -------------------------------------------- Have you checked the Device Manager, and does it have any red or yellow splats (indicating a problem) on the Sound adapter? Could you check that right now? Let me know whether you are familiar with the Device Manager settings. Sure. I am forwarding to you a page from our website which has steps on how to open the Device Manager. It will appear in the left side of our chat session. http://support.gateway.com/support/product/Software/WinXP/750959421.shtml Please let me know when you have opened the Device Manager. How to contact Customer Service Center: -------------------------------------------- I would like you to contact our Customer Service Center for this purpose, they would be in a better position to help you with the disks. I am forwarding to you a page from our website which you can use to contact them. The page is titled 'Welcome to the Gateway Chat with Customer Service Center' and it will appear in the left side of our chat session. Monitor Self Test: ----------------------------------------- Running the Self Test is simple. Just disconnect the monitor from the computer, and power it on. I am forwarding to you a page from our website which has steps on how to perform the Monitor Self Test. The page will appear in the left side of our chat session. How to enable cookies(in Windows Me): ---------------------------------------- 1. Please open a new Internet Explorer window, and click on the 'Tools' menu. Select 'Internet Options' in the drop-down menu so that the 'Internet Properties' box appears. 2. On the top of this box, click the 'Security' tab 3. Click the 'Custom Level' button so that the 'Security Settings' box pops up. 4. In this box, under 'Settings', look for 'Cookies'. Select 'Enable' and click 'OK' to close this box. 5. Back in the original 'Internet Properties' box, click 'Apply' to save the settings and then 'OK' to close the box. How to clear cookies(in Windows me): ------------------------------------- 1. Please open a new Internet Explorer window, and click on the 'Tools' menu. Select 'Internet Options' in the drop-down menu so that the 'Internet Properties' box appears. 2. On the 'General' tab of the box, click the 'Settings' button. 3. This will open the 'Settings' box. In this box, click the 'View files' button to view all the 'Temporary Internet Files'. 4. When the box containing all these 'Temporary Internet Files' opens, press Ctrl A on the keyboard to select all these files, and press the 'Delete' key to delete them. How to clear Autocomplete settings(in Windows Me): ------------------------------------------------------- 1. Please open a new Internet Explorer window, and click on the 'Tools' menu. Select 'Internet Options' in the drop-down menu so that the 'Internet Properties' box appears. 2. On the top of this box, click on the 'Content' tab. Here, under the 'Personal information' section, click 'AutoComplete'. 3. In the 'AutoComplete Settings' box that appears, under the 'Clear the AutoComplete History', click the 'Clear Forms' and 'Clear Passwords' buttons to clear all the stored messages and passwords. 4. Also, to make sure that the settings are no more saved any further, make sure that there is no check mark across 'Web addresses', 'Forms' and 'User names and Passwords on forms'. 5. Then click 'OK' to save these settings and close the box. 6. Back in the original 'Internet Properties' box, click 'Apply' to save the settings and then 'OK' to close the box. To open the 'Temporary Internet Files' folder, here are the steps: ------------------------------------------------------- 1. Open a new Internet Explorer window. 2. Click 'Tools' and select 'Internet Options'. The 'Internet Options' box will open. 3. Click the 'Settings' button. The 'Settings' box will open. 4. Click the 'View files' button. This will open the 'Temporary Internet Files' folder. To disable script debugging, here are the steps: ------------------------------------------------------- 1. Open a new Internet Explorer window. 2. Click 'Tools' and select 'Internet Options'. The 'Internet Options' box will open. 3. Click the 'Advanced' tab. In the 'Settings' box, under 'Browsing', select the option 'Disable script debugging' and uncheck the option 'Display a notification about every script error'. 4. Click 'Apply' and then 'OK' to save the settings. Autorun in Windows 98: --------------------------------------------- 1. Click the 'Start' button, point to 'Settings' and select 'Control Panel'. 2. In the Control Panel, double-click the 'System' icon to open the 'System Properties' box. 3. On the top of this box, click the 'Device Manager' tab. This will give you a list of devices attached to the computer. 4. Double-click on the CDROM listing so that it expands and shows you your CD drive. 5. Click on the CD drive and then click the 'Properties' button below the list of devices. 6. This will open a box titled 'Properties'. Click on the 'Settings' tab on the top of this box. 7. Here, make sure that the 'Auto Insert Notification' box is checked. 8. Then click 'OK' to close this box. 9. Click on 'Apply' in the 'Device Manager' box and then click 'OK'. 10. Restart the computer to save these settings. I year Free AOL: ------------------------------------------------ To setup the one free year of America Online, AOL requires the following information: 1. Customer's last name 2. Customer's first name 3. Customer's telephone number 4. Customer's ZIP code 5. Order number of the computer After you have all this information, please call to the America Online support team at (800) 827-0035. Msconfig: -------------------------------------------------- To use Msconfig, click 'Start' and select 'Run' in the Start Menu. In the 'Run' box, type the word Msconfig and press Enter. This will open the System Configuration Utility. When you open the program, click the 'Startup' tab on the top of the box. Here you will see a list of programs scheduled to start at system startup. In this list, please check whether the program MSBB or MSBB.exe is listed. Links: --------------------------------------------------- Troubleshooting Lexmark printer(?): http://support.lexmark.com/cgi-bin/kbsearch/fwd.cgi?SKIN=&dockey=26228&session=01730621&url=http%3A%2F%2Fwww2.lexmark.com%2Finfatlib.nsf%2F3fd4dd6861c3352585256a4e0051a3d7%2Fb4bfe62604013b9b85256a3700675aea&ccs=&query=print%20quality