Patient Satisfaction Survey Analysis

Univariate Analysis of Variance

**Notes**
Output Created		22-MAY-2002 08:12:07
Comments
Input	Data	C:\Documents and Settings\hamiltonl\My Documents\Telecommunications\Data File telecommunications.sav
	Filter	<none>
	Weight	<none>
	Split File	<none>
	N of Rows in Working Data File	1137
Missing Value Handling	Definition of Missing	User-defined missing values are treated as missing.
Missing Value Handling	Cases Used	Statistics are based on all cases with valid data for all variables in the model.
Syntax		UNIANOVA q3e BY service rankgrp mgender /METHOD = SSTYPE(3) /INTERCEPT = INCLUDE /PLOT = PROFILE( rankgrpservicemgender ) /PRINT = DESCRIPTIVE /CRITERIA = ALPHA(.05) /DESIGN = service rankgrp mgender servicerankgrp servicemgender rankgrp mgender servicerankgrp*mgender .
Resources	Elapsed Time	0:00:01.91

**Descriptive Statistics**
Dependent Variable: Q3E PERSONAL INTEREST IN YOU & YOUR PROBLEMS
SERVICE	RANKGRP	MGENDER	Mean	Std. Deviation	N
A	A O1-010	1 F	4.29	1.113	7
		2 M	4.58	.507	19
		Total	4.50	.707	26
	B W1-W4	2 M	5.00	.	1
	B W1-W4	Total	5.00	.	1
	D E5-E9	1 F	3.52	.795	33
		2 M	4.41	.850	39
		Total	4.00	.934	72
	E E1-E4	1 F	5.00	.	1
		2 M	3.00	.	1
		Total	4.00	1.414	2
	X Unknown	1 F	4.24	.947	197
		2 M	3.72	1.117	47
		Total	4.14	1.001	244
	Total	1 F	4.14	.962	238
		2 M	4.13	1.001	107
		Total	4.14	.972	345
F	A O1-010	1 F	5.00	.	1
		2 M	5.00	.	1
		Total	5.00	.000	2
	D E5-E9	1 F	5.00	.000	9
		2 M	4.35	1.086	37
		Total	4.48	1.005	46
	E E1-E4	1 F	4.24	.739	29
		2 M	3.33	1.225	9
		Total	4.03	.944	38
	X Unknown	1 F	4.07	1.048	127
		2 M	4.00	1.000	23
		Total	4.06	1.038	150
	Total	1 F	4.16	.991	166
		2 M	4.11	1.110	70
		Total	4.14	1.025	236
N	A O1-010	1 F	4.14	.900	7
		2 M	4.62	.921	21
		Total	4.50	.923	28
	B W1-W4	2 M	3.50	1.732	4
	B W1-W4	Total	3.50	1.732	4
	D E5-E9	1 F	4.00	1.155	19
		2 M	4.22	.917	73
		Total	4.17	.968	92
	E E1-E4	1 F	4.25	.957	4
		2 M	3.75	.886	8
		Total	3.92	.900	12
	X Unknown	1 F	4.23	.980	312
		2 M	4.29	.854	55
		Total	4.24	.962	367
	Total	1 F	4.21	.986	342
		2 M	4.25	.931	161
		Total	4.23	.968	503
Total	A O1-010	1 F	4.27	.961	15
		2 M	4.61	.737	41
		Total	4.52	.809	56
	B W1-W4	2 M	3.80	1.643	5
	B W1-W4	Total	3.80	1.643	5
	D E5-E9	1 F	3.89	1.002	61
		2 M	4.30	.942	149
		Total	4.18	.976	210
	E E1-E4	1 F	4.26	.751	34
		2 M	3.50	1.043	18
		Total	4.00	.929	52
	X Unknown	1 F	4.20	.985	636
		2 M	4.02	1.012	125
		Total	4.17	.991	761
	Total	1 F	4.18	.978	746
		2 M	4.19	.991	338
		Total	4.18	.982	1084

**Tests of Between-Subjects Effects**
Dependent Variable: Q3E PERSONAL INTEREST IN YOU & YOUR PROBLEMS
Source	Type III Sum of Squares	df	Mean Square	F	Sig.
Corrected Model	59.785(a)	25	2.391	2.569	.000
Intercept	1364.016	1	1364.016	1465.440	.000
SERVICE	1.962	2	.981	1.054	.349
RANKGRP	6.419	4	1.605	1.724	.142
MGENDER	1.380	1	1.380	1.483	.224
SERVICE * RANKGRP	14.017	7	2.002	2.151	.036
SERVICE * MGENDER	1.684	2	.842	.905	.405
RANKGRP * MGENDER	7.063	3	2.354	2.529	.056
SERVICE * RANKGRP * MGENDER	18.227	6	3.038	3.264	.003
Error	984.776	1058	.931
Total	19992.000	1084
Corrected Total	1044.561	1083
a R Squared = .057 (Adjusted R Squared = .035)

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