I began my career at Itech Power Solutions as a Customer Sales Representative in August 2020. Through dedication and hard work, I was promoted to the Quality Assurance Department. In this role, I handled outbound calls for energy and solar campaigns and collaborated with suppliers like Spark Energy and Atlantic Energy. As a Quality Assurance Executive, I ensured call quality by identifying errors and providing training to agents.
After over a year at Itech Power Solutions, I transitioned to Mindbridge as a Chat Support Executive. Here, I resolved customer issues and managed complaints, particularly regarding late or incorrect orders. Later, I joined the Revolut business Bank team, assisting customers with merchant account onboarding and providing guidance on various financial features.
With a strong track record in sales and customer service, I bring a wealth of experience in driving results and ensuring customer satisfaction. My dedication to continuous improvement and passion for delivering exceptional experiences make me a valuable asset to any team. I'm eager to contribute to your organization's success and would welcome the opportunity to discuss how I can help drive your business forward.
Thank you for considering my application. Let's connect and explore potential collaboration opportunities.