RBS Blames Glitch For Mortgage Payments 'Being Taken Twice'

Mortgage payments mistakenly debited twice people's bank accounts during a major technical glitch, RBS confirmed.

RBS has had to another apology for last month's costly technical glitch confirming duplicate mortgage payments were mistakenly taken from customers the height of the disruption.

A "relatively small" number of accounts the country were affected, the company said, response to complaints.

is understood RBS and NatWest account holders involved and RBS said it had increased call centre staff by 50% to handle a potential rise call volumes.

The bank is urging customers to get in if they are experiencing problems and it promised that one will be left permanently out of pocket.

A spokeswoman said: "We apologise any customers experiencing problems today.

"We said last week we expected to see a few bumps the road for customers as we get things fully back on .

" customers experiencing problems should contact our call centre or visit their local branch and we will put things ."

On Monday - almost two weeks the RBS Group first encountered difficulties updating customer balances after the IT failure - it admitted it had longer than first anticipated to clear the backlog at Ulster Bank and efforts would continue during the week.

The glitch originated Edinburgh and was related old technology still used within wider banking system.

The resulting scandal meant that millions of RBS, NatWest and Ulster Bank customers had trouble accessing their cash, paying bills and meeting financial commitments.

Some were forced to miss holidays while house purchases were disrupted.

resulted in Stephen Hester, the bank's chief executive, deciding not to his bonuses for 2012.

He said other members of the management team would also accountable on bonuses.

It is also understood RBS is among several lenders investigated by the Financial Services Authority over the rate-rigging scandal, which has now claimed the of Barclays chief executive Bob Diamond.


Adapted from: Sky News, July 3, 2012.