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Need graphic design? I'm also a freelance graphic designer. |
Click to view resume in Microsoft Word (Windows), Adobe PDF, or ASCII Text format.
Professional Summary
Experienced professional in Communication and Documentation, Technical Writing and Analysis, and Design Implementation. Additional experience in departmental intranets, newsletter publishing, and Project Management. MIS professional for over fifteen years.
Experience/Employment History
Independent Contractor and Self-Employed Consultant, 1/07-present
Documentation Specialist-User Education, Editor, Presentation Designer, Layout Specialist, and Web Site Designer for various small businesses, for technical writing and graphic design.
Express Scripts (ESI), Bloomington, MN
Permanent Employee, 1/05-12/06
Independent Consultant (for Tail Wind Technologies), 6/03-1/05
Documentation Specialist for Information Services department of the third-largest Pharmacy Benefit Management company in the United States.
| • | Documented the internal business processes behind mainframe applications, for an audience of client administrators and account managers. |
| • | Created departmental intranet and designed new intranet distribution methods for documentation. |
| • | Created, published, and distributed monthly newsletter. |
| • | Created database to prioritize and track documentation requests. |
| • | Served as Toastmasters President at ESI Bloomington location. (see Education page) |
| • | Use of MS Office Professional, MS Access, Visio, and HTML. |
Donaldson Company (for Rapid Application Deployment), Bloomington, MN
Independent Consultant, 10/02-4/03
Communications Coordinator for scientific engineering group of a large multi-national filtration company upgrading their internal custom software.
| • | Revised/expanded online JavaHelp system for custom prototype modeling tool. Use of Help Breeze JavaHelp Edition, MS Office, 1stPage. |
| • | Created self-running, interactive tutorial using RWD Info Pak Simulator. |
| • | Updated content, graphics, and site architecture for 45-page project web site. Use of NetObjects Fusion. |
Nextel Partners, Inc. (for Modis Incorporated), Eden Prairie, MN
Independent Consultant, 10/01-9/02
Communications Coordinator for the Project Management Office for national company-wide billing conversion project for division of cellular telephone company.
| • | Created and implemented an internal Intranet site to communicate project information to both business leaders and users. |
| • | Set documentation standards for sharing, storing, and archiving project documentation, both on the network and within a web-based document management system. |
• | Formulated a PMO-led Risk Management strategy for the project. |
| • | Edited 67 training lessons for intra-company users throughout the U.S. |
| • | Use of MS Office, Visio, FrontPage, 1stPage, Paint Shop Pro, Animation Shop, and web-based eProject. |
MLT Vacations, Inc., Edina, MN, 12/00-9/01
Documentation Specialist for the Project Management Office in Information Services of a wholesale travel and tour company.
| • | Created, revised and implemented a Master Documentation Plan for business technology projects and processes. Included style sheets and templates. |
| • | Created user education documentation in support
of PMO-sponsored IS projects in the form of Quick
Reference Guides, User Manuals, and a standalone WebHelp
system. Projects ranged from documenting software
enhancements to internal policies and procedures to new
testing and reporting systems to a new company intranet. |
Consulting,11/93-10/00
Analysts International, Edina, MN, 1995-2000, Technical Consultant
Senior Technical Writer, HTML Help Writer, Business Analyst, and Graphical Artist for contract durations of four months to two years.
Information Services projects included custom application development (client/server and web), e-commerce web sites, and a corporate intranet, requiring the production of requirements analyses and specifications documents and templates, user education and training materials, and on-line help systems.
| • | Heavy use of MS Word, RoboHELP HTML, Photoshop, Paint Shop Pro; also FrontPage and PageMaker. |
Highlights
| • | Designed, co-wrote and edited a set of six User Manuals (600 pages) detailing a mail order pharmacy's procedural use of a customization of Lawson financial software (AP, AR, GL, CL, Billing). Led a team of seven Business Analysts and Technical Writers. |
| • | Wrote the on-line HTML Help files (WebHelp) to accompany a web-based application, using RoboHELP HTML. Users were several thousand state and county employees scattered throughout Iowa. |
| • | Revised and updated the on-line HTML Help files to accompany a web-based intranet application used as a host site for posting project management information. |
| • | Wrote on-line WinHelp including field-by-field context-sensitive help, step-by-step how-to help, and in-depth reference help; contributed to the on-line pop-up glossary for a 115-screen client/server application. |
| • | Designed and produced over 250 GUI screen design elements (buttons and tabs) for a web application, using Photoshop and Paint Shop Pro. |
| • | Created customized User Training guides referencing a medium-sized client/server application for each of 16 autonomous business units within a state agency. |
| • | Devised a system to customize chapters for each business unit of a state agency, while also tracking revisions for common chapters in one place to minimize maintenance tasks. |
| • | Wrote one of six printed user manuals for a software product developed for national commercial distribution. Coordinated with team of five other writers. |
| • | Identified, developed, and codified efficiencies in procedure for both client/server and mainframe environments of a financial company and documented the results in 29 chapters. |
Client Companies
Medical Reinsurance Company
Iowa Department of Human Services
Minnesota Department of Agriculture
U.S. West (Qwest)
Minnesota Department of Human Services
ValueRx/Express Scripts (Mail-order pharmacy)
American Express
Bankers Systems (Banking forms supply and software firm in St. Cloud)
Self-Employed Consultant, 11/93-6/95 and 11/00-present, Independent Educator/Trainer
| • | Designed and created business web site and continued as webmaster for www.stevemillaranddiamondhead.com. |
| • | Developed and taught seminars and courses in Windows 3.1 and WordPerfect for individual clients and for a small business owner of a computer hardware firm expanding their client services. |
| • | Produced computer illustrations for the development of educational modules using proprietary software with a programming and graphical mode. Computer illustrations were at photographic detail level without using scanning technology, and were sized from full screen to � screen. |
Star Technology, Inc., Eden Prairie, MN, 7/92-11/93
Documentation Analyst for a small software integration firm specializing in scientific applications.
| • | Designed and produced illustrated printed user and operations manuals, and on-line help text and glossaries, for custom-designed software packages. |
| • | Designed and produced graphics and prototyping including Windows/GUI design of screens, graphics, and icons, for custom-designed software packages. |
| • | Prepared and coordinated the presentation and promotional packages (on-screen and hardcopy) for prospective clients. |
University of West Florida, Pensacola, FL, 1987-1989
University of North Texas, Denton, TX, 1981-1987
Assistant Professor of Theatre, Designer, Lab Director
| • | Created departmental curriculum in area of expertise for graduate and undergraduate students. Taught up to 7 courses annually, including lab sessions and core course for humanities requirement. |
| • | Conducted the design and implementation of 4-10 projects per year and ensured that project goals and objectives were met according to designated priorities, time limitations and funding constraints, while maintaining project quality and integrity. |
| • | Managed, supervised, and trained 50 graduate, undergraduate and civil service employees annually. |
| • | Wrote a library reference book for locating subject resources within the entire state university library system. |
| • | Developed job/project documentation and composed procedural operations manuals. |
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