Objective:

To secure a challenging and responsible position in the area of "Information Systems & Services"

utilizing my knowledge and skills including, but not limited to, Supervision, Desktop Support; Maintain and Update: NT user accounts, Inventory and Specification's on Servers and Desktops; Troubleshoot: Hardware, Software & Network problems; Implement and Update software's for end users; LAN Setups

& Services, General Maintenance, Client Response, Resolving Discrepancies, Up-To-Date Logging

System and Updating Databases.

Work

Experience:

June 2000 to

Present

Technical Support Consultant – Alphanet Solutions Inc. NJ

Client - Goldman Sachs & Co.; New York, NY

Technical Support – Systems Operations/Help Desk

·          Systems administration and second/third level support for over 10,000 users worldwide.

·          Assisted in devising management strategies for improving Service Level Agreements.

·         Coordinated Disaster Recovery, virus response drills, as well as assisted in intrusion detection.

·         Responsible for Exchange, Web servers, and SMS servers.

·         Troubleshooting and maintenance of WINS, DNS, RAS, NT4.0 / 2000 servers/workstations                                                                                             

·         Troubleshooting and configuration of laptops (Toshiba, IBM) and proprietary applications.

·     In depth knowledge of NT4 registry.

·     Documentation of policies and procedures for training purposes.

·     Software packages implemented: Office2000, HP Openview, Oracle 8i, MS Visual Studio and

       WinInstall.

·          Manage Time Manager Security issues for explicit access to Time Manager users.

·          Administrate distributions on Applications/Data/Library/Package servers

·          Process Data product loads for up to date information of Dealscan/Commscan/Simfund/S&P

·          Assist Bankers/Analysts with any technical issues for an efficient/uninterrupted work environment.

Sept 1995 to

May 2000

Technical Support Engineer – ECC INFORMATION TECHNOLOGY, Newark, NJ

Technical Support – Help Desk

·         Supervision:   Assign work requests to 7 subordinates and maintain reports of work done.

·         Set up and administer permissions for files and folders. Plan and manage resource sharing.

·         Management:  Create and manage Windows NT accounts for clients.

·         Upgrade Systems: Troubleshoot various HW/SW problems. Hardware repair/installation for

       Desktop and Laptops.

·         Support 1500 workstations, running Windows 3.11, Windows 95/98 and Windows NT 4.0. /2000

·         Software installations and configurations for Servers, Workstations, Standalone and Laptops.

·         User end support and troubleshooting application problems.

·         Maintain printer IP logs on UNIX to print on Banner.

·         TCPI/IP for NT installation and configurations for Workstations.

·         Support Windows NT Network server and workstation installations/configurations. Network

       wiring. Troubleshoot logon problems.

·         System Configuration: Resolve configuration problems within computer programs.

·         Client Response: Download and install software’s and network based programs as per client needs.

·         Monitor resources to obtain key information about network and computer resources.

·         Set up, administer and troubleshoot a printing environment

·         E-Mail Support: Provide MSE, GUI Banner and network support, connect users to the network.

·         Implement and Support Voicemail integrated with Outlook 2000

Technical Support Consultant; Morgan Stanley-Dean Witter, New York, New York (Weekend’s)

·         User Support: Responsible for user support for various departments within the company.

Network Administrator; Synergix Inc, Secaucus, NJ (Evening’s)

·         Implemented and Manage Windows NT Terminal Server with Metaframe for Remote PC access

Sept 1998 to

Tutor – Accounting; ESSEX COUNTY COLLEGE, Newark, NJ  (Evenings)

May 1999

·         Assist students in solving problems in Financial, Managerial and Intermediate Accounting

Jan 1998 to

Feb 1998

Web Developer; RUTGERS UNIVERISTY, NEW BRUNSWICK, NJ

·         HTML: Using HTML maintain and update the web site with new programs offered by the CMD.

June 1997 to

Aug 1997

International Accounting - Internship; AT&T, CFO - International Controllers, Morristown, NJ

·         International Support: Book close activities for companies in the ASEAN and CALA regions.

·         Audited: Reconciled the Accounts and Notes Receivable.

·         Logging: Maintained log of new initiatives using expertise in Excel and Access.

·         User Friendly Environment: Assisted in the transfer of Access database to the AT&T intranet.

·         Reengineering: Assisted in reengineering the CFO using The Hackett Group benchmark software.

May 1996 to

Aug 1996

Securities Processor; PNC BANK, NA. Philadelphia, PA

·         Auditing: Reconciled monthly trade statements.

·         Updated Databases: Updated database of monthly dividends, resolved out of balance account logs.

·         Assistance: Balanced branches trade statements, updated records with the sale of securities, filing.

Sept 1994 to

Aug 1995

Data Entry Personnel; NATIONAL MEDICAL FINANCIAL SERVICES, East Orange, NJ.

·         Recorded the accounts, medical history and all other relevant data of patients and collected dues.

March 1992 to Sept 1993

Reservation and Ticketing Counter Personnel; SPACE TRAVELS, Bombay, India

Maintained: Accounts Receivable and Payable, Passenger Sales Report, Marketed airline tickets. tickets.

Education:

Rutgers, The State University of New Jersey, Newark, NJ

BS in Accounting, May 1999, Major GPA: 3.56, Dean’s List

Training:

Preinstalling and Deploying Microsoft Windows 2000 Professional

March 2000

Installing, configuring and Administering Microsoft Windows 2000 Professional

January 2001

Self Studied:

Pascal, UNIX, HTML, Troubleshooting and Supporting Windows 95/98/NT/2000, and Network Administration and Training, MCSE

·          

Memberships/

Certificates

·         Rutgers Association of Indian Student’s, Fall 1996 to Present

·         Rutgers Student Marshall, Sergeant, Fall 1996 to Fall 1997

·         PHI THETA KAPPA, ALPHA THETA THETA CHAPTER, November 1996 to Present

·         INDO-AMERICAN SOCIETY, Public Speaking Certificate, April 1990

·         Administering Microsoft Windows 2000  - Microsoft Course Certificate of Achievement,

      March 2000

Interests:

Public Speaking, Travel, Music (Tabla, Piano, & Electronic Synthesizer), Cricket, Karate. 

                                       References Available Upon Request