E-mail: [email protected]

Web Page: http://www.geocities.com/njpower001

A self-motivated, versatile professional with more than 30 years of experience with power electronics and computer equipment. Background reflects skills and qualifications in the areas of technical support, field engineering, training and management. Highly focused with the ability to achieve objectives through organizational skills, attention to detail, and meticulous follow-through. An effective communicator with strong writing, speaking and presentation skills. Dedicated and responsible with a unique blend of analytical, problem-solving and decision-making capabilities.

Hardware:

IBM and Compatible PCs, related peripherals (printers, monitors, modems, disc drives, tape drives network cards, hubs & routers).

Operating Systems:

DOS (all versions), Windows (all versions), LINUX and UNIX.

Software:

Microsoft Office 95, 97 & 2000 (Word, Excel, Access, PowerPoint), WordPerfect (DOS and Windows), MS-Backup, Quattro Pro, Paradox, dBASE, Lotus 1-2-3, Alpha IV and V, Fastback, Iomega Ditto Tools (Arcada Software), Powerquest Partition Magic, Internet Explorer, Outlook Express, Netscape, TCP/IP, PC Anywhere, Norton Utilities, McAfee Antivirus, Lap Link Pro and many others.

Training:

• Developed managed and implemented comprehensive training programs in high-powered electronics; provided training to customers, third party service representatives, and customer engineers.
• Supervised and monitored performance of instructors to ensure that training standards were maintained; provided training to instructors in effective teaching/training techniques.
• Evaluated training programs to determine effectiveness, identified deficiencies and implemented corrective action.
• Provided hands-on training to field engineers in all aspects of maintenance, repair and customer service.
• Implemented advanced technical training programs for the United States Navy in hardware/equipment operation.

• Responsible for the overall management and coordination of customer service and support functions for a major electronics equipment manufacturer; developed, modified and implemented operational policies and procedures to optimize efficiency, productivity and customer satisfaction.
• Supervised and directed activities of employees to ensure that operational objectives were achieved; monitored work performed by sub-contractors to ensure compliance with quality standards and project specifications.
• Interviewed, evaluated and hired prospective employees.
• Served as Field Service Supervisor; assessed customer needs and dispatched appropriate personnel and materials to ensure the timely servicing of equipment.

• Installed, maintained, troubleshot, calibrated and repaired a wide variety of electronic and computer equipment utilizing schematics and blueprints; used test equipment to diagnose and isolate system malfunctions.
• Executed preventive and corrective maintenance programs to minimize downtime.
• Provided technical support to users, both in person and via telephone; assessed the technical abilities and knowledge of users and provided operational and troubleshooting instruction.
• Communicated with manufacturers to recommend cost-effective design improvements.
• Served as liaison in coordinating the prompt and diplomatic resolution of customer problems and concerns; developed and maintained a strong rapport with customers to ensure satisfaction and generate repeat business.
• Traveled throughout North America, Asia and Africa to provide on-site engineering and consulting services.

Employment History

Vonage America Inc, Holmdel, NJ

2006 - Present

Advanced Operations Technican

• Assisted customers with Billing, Installation, Troubleshooting and repair of Voip telephone equipment and service.
• Instruction of customers on capabilities, limitations and proper usage of equipment and features of service.

Self-Employed, Freehold, NJ

2000 - 2006

Independent Computer Consultant

• Troubleshooting, Repair, Installation, Configuration Virus Recovery/Removal and Instruction of PC software, hardware, and networking for individuals and local small business.

• Instruction of computer software and hardware on an "as needed" basis at T.H.E. Technologies.

TekSolv, Inc., Eatontown, NJ

1999

Instructor

• Taught software and some computer hardware. Implemented Windows 95 (M.C.S.E. level) training course.

Static Power Conversion Service, Branchburg. NJ

1995 - 1997

• Performed field engineering and consulting duties for manufacturers of high-powered electronic equipment.

General Power Corporation, Anaheim, CA

1990 - 1993

Director/Customer Service & Support (1990-1993)

Training Manager/Customer Service Supervisor (1990)

• Managed all customer service, support and training functions; reported directly to the company president.

Computer Power Products, Irvine, CA

1987 - 1990

Training Manager / Sr. Field Service Engineer

• Developed and implemented training programs for customers and field engineers; served as quality control inspector and service manager; installed, maintained and repaired customer equipment throughout the United States and Asia.

Static Power Conversion Service, North Plainfield, NJ

1984 - 1987

Chief Engineer

• Responsible for staff training, manpower planning, material management, design work and field engineering.

Liebert Corporation, Sunnyvale, CA / Freehold, NJ

1983 - 1984

Northeast Regional Field Service Engineer

• Installed and maintained high-powered electronic equipment throughout the United States and Africa.

Elgar Corporation, San Diego, CA

1981 - 1983

Field Service Engineer

• Installed and maintained high-powered electronic equipment throughout the United States.

Electronic Associates, Inc., West Long Branch, NJ

1977 - 1980

Senior Field Engineer (1979-80)

Computer Technician (1978-79)

Senior Electronic Technician (1977-78)

• Contracted to N.A.S.A. as a Senior Field Engineer and Assistant Site Supervisor; maintained highly sensitive, state-of-the-art electronic equipment; assisted in design and construction of custom-built simulation equipment.
• Provided comprehensive consulting services for General Atomics in their hybrid simulation laboratory.
• Constructed, troubleshot, repaired and calibrated computers and computer test equipment.

United States Navy

1967-1976

• Served as maintenance supervisor and instructor for U.S. Navy class "C" (college level) school.
• Collected, analyzed, classified and maintained top secret military information.
• Performed repairs, preventive maintenance and calibration of sonar equipment.

Education

• Suffield University - Master of Science - Computer Engineering, 2002
• Suffield University - Bachelor of Science - Electronics Engineering, 1999
• T.H.E. Technologies - MCSE (Microsoft Certified Systems Engineer), 2006
• TekSolv Computer Training Center - Technical Support Specialist, 1998. GPA: 4.0
• Capitol Radio Engineering Institute - Electronic/Computer Engineering Technology. GPA: 3.85
• United States Navy - Successfully completed numerous training programs and schools including Military Leadership, Material and Maintenance Management, Supply, and Damage Control.

Certifications

• Pursuing MCSE/MCSA (Microsoft Certified Systems Engineer/Microsoft Certified Systems Administrator) Certification

• Microsoft Certified Professional

70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment

70-270 Installing, Configuring, and Administering Microsoft Windows XP Professional

70-064 Implementing and Supporting Windows 95

• Computer Technology Industry Association

A+ certified

Personal / Professional references and letters of recommendation available upon request.