Xpress(Scam)Post Canada

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The Truth About XpressPost, a branch of Canada Post.
I started this website to allow people to know the absolute trouble you will go through to receive an insurence claim with Canada's, Canada Post, XpressPost. If your item is damaged in the mail, and you have insurance on the item, GOOD LUCK getting your money for the item. The XpressPost Insurance policy states that if an item is damaged in the mail, the claims office for Canada Post has up to ten days to fix the problem (find out if the claim is true and justified) and send the person the cheque for the amount if the claim cannot be proven to be falsified! However, they sure can give a run around in those ten days, and make it hard for you to get any money. There are a lot of ways to void the 10 day limit, and they exercise each. But before I get into anything about this, I will tell you WHAT you should know before BUYING the insurance, which don't really cover you at all!

1: Nothing breakable is covered under the insurance, EXCEPT if it get's lost. So if you are sending your computer monitor, or anything else through the mail, and they drive a fork lift over it (don't laugh, that is what happened to me), then you are out of luck. They will not cover it.

2: In order for you to get any payment from a broken item, you must have the ORIGINAL sales reciept for the item. Yes, if you are sending your 1960s quilt your great grand mother made for you, and it get's caught in the conveyor belt and gets torn, you have to have the ORIGINAL sales reciept, or again, you are out of luck!

3: If possible, have the item sent in the ORIGINAL box, because a lot of claims are set to inactive with, "INSUFFICIENT PACKAGING" set on them. Nine chances out of ten, they will put insufficient packaging as the reason to NOT provide you with your money. The reason for the original box, or packaging is because you can state the object was shipped before with no problems, and the manufacturer DOES supply sufficient packaging to protect their own product so it gets to the consumer in working order.

Canada Post, from the beginning, tries to make it seem like it is your fault. Then they try and slither their way out of paying you by asking for obscure information, like the original receipt for the item you sent, a quote from a professional on the cost of repair, and any other little thing they can throw into the bowl. Then, once they receive all of this, they give you run arounds by calling and saying they do not believe that the situation is the way it has been proven to be. THEN, they get rude. Asking to get another estimate, or right out saying it is your fault, and the item was not packaged well enough for transport.

Before you call, make sure you have the item number (should be on the packaging your item was sent in, may be a number that starts with PK or 75 (PK 295 958 815 CA). Make sure you have weight of item, and the price it cost to send. Make sure you have original receipt with proof of insurance. Make sure you have a pen and paper that you won't lose, because they give you so many numbers, it is easy to get lost. They give you a general number, a customer number AND a case number.

After you call, get a quote of price of repair (from a professional), and fax this, your original receipt, and proof of insurance to your claims agent.

Know now that you have done all you can, and Canada Post will throw a HUGE amount of things at you to try and not pay you, and they will succeed 9 times out of 10. No matter how much you go by their rules, they have a staff of rude claims agent's to try and cheat you out of your money. CANADA POST DOES NOT SUPPORT IT'S CUSTOMERS WHEN THEY DAMAGE THEIR CUSTOMERS GOODS IN THE MAIL. They do not honor their insurence claims when THEY damage their cutomers items.

My suggestion is simple, if you care about what you are sending DO NOT send it through XpressPost. Spend the money it costs to send the item and insure it on UPS, Purolator or FedEx. They are a great service and are very careful with their customers mail.