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Competence,
Awareness and Training Procedure
Describe
the process for ensuring that each employee is competent for the
job they are performing. Include identifying what training is
required, providing that training, following up on the
effectiveness of the training and maintaining training records.
Address different ways of training such as outside courses, on
the job training and group training.
$33.00 
Control of Measuring &
Monitoring Devices Procedure
Describe
the requirements and process for control of measuring and
monitoring devices. Our procedure references a Calibration list
that includes the required information. We detail the
responsibilities and process for scheduling, conducting and
recording calibration for the equipment. We also address action
to be taken when equipment is found to be out of calibration.
$23.00
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Control of
Nonconforming Product Procedure
Describe
the process used to ensure that product that does not conform to
product requirements is identified and controlled to prevent
unintended use or delivery.
$27.50
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Control of
Production & Service Provision Procedure
Describe
the process used to provide controlled conditions for product
realization processes. Our procedure references the planning
procedure and the design procedure as identifying the controls
for the process and then goes on to state how product
specifications, quality control measures, and approvals are
identified. Also covered in this procedure is the need for
validation of processes, and how product release criteria are
documented and followed.
$33.00
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Control of
Quality Records Procedure
Describe
the process for controlling records generated by the quality
system. Address what records are maintained, how, where, how
long and how they are organized. Our procedure uses a table to
list the records, responsibilities and retention requirements.
$16.50
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Corrective
& Preventive Action Procedures
Describe
the process for eliminating the cause of nonconformances through
the use of a corrective action system. Describe the process for
eliminating the potential causes of nonconformances through the
use of a preventive action system.
$33.00
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Customer
Property Procedure
Describe
the process used to identify, verify, protect and safeguard
customer property. You may be able to keep this procedure simple
by using identification, traceability and handling processes
that are the same as for your products and referring to those
procedures. You will also want to include a process for
reporting any loss or damage to the customer.
$12.00
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Customer
Related Processes Procedure
Document
the process used for communicating with customers and reviewing
information from the customer. Include how you determine
customer requirements, what information you need to gather from
the customer, and how you get customer feedback. We include the
customer communication process in this procedure.
$33.00
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Design and
Development Procedure
Describe
the process for controlling the design and development of
product or services. We handle this procedure by outlining the
responsibilities and the records that drive each segment of the
design and development process. Clearly identify what inputs are
required or suggested, what outputs may be, and so on. Specify
who is responsible for the various steps in the process. The
responsibilities may be different for different projects, if
this is the case then identify them in the design plan.
$38.50
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Document
Control Procedure
Describe your method of approving, controlling and distributing
documents. Our procedure gives a straightforward process for
controlling quality system documents based on using Microsoft
Word and Excel to organize and control the documents.
$33.00
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Identification
& Traceability Procedure
Describe the process for identifying materials
and product throughout production, service and
delivery. You may use paperwork such as a
traveler to identify product, or a label fixed
to the product. Outline how your process works.
Make it clear what identification is required.
Do the same for the measuring and monitoring
status and traceability.
$12.00
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Infrastructure
Procedure
Describe the process for determining, providing
and maintaining the infrastructure needed to
achieve conformity to product requirements. This
includes buildings, workspace, utilities,
process equipment and supporting services. We
include preventive maintenance in this
procedure.
$33.00
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Internal
Audit Procedure
Describe the process of scheduling, planning and
conducting internal audits and the reporting and
follow up steps for each audit. Our procedure
assigns responsibilities to Management, an Audit
Coordinator and Trained Internal Auditors.
$33.00
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Management
Responsibility Procedure
Describe Management Responsibilities for the
Quality Management System including: identifying
processes to include in the QMS and monitoring
and measuring of those processes, determining
quality goals and objectives, establishing the
quality policy, communicating the quality policy
and importance of meeting customer requirements,
and holding Management Review.
$38.50
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Monitoring,
Measuring & Analysis of Customer
Satisfaction Procedure
Describe the process of collecting customer
feedback with several example approaches and the
process for analysis of information. We build
the analysis into the Management Review process
$33.00
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Monitoring,
Measuring & Analysis of Product Realization
Procedure
Describe the monitoring and measuring of product
and the monitoring and measuring of product
realization processes. We refer to the Planning
of Product Realization Procedure and Design and
Development procedure, because that is where we
have built in the determination of measuring and
monitoring requirements. We then describe a
process for collecting and recording the
information and reporting it to management in a
form that can be analyzed during Management
Review.
$33.00
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Planning
of Product Realization Procedure
Describe the planning of for all product
realization processes. When you add a new
process or product, how do you identify quality
objectives, product requirements, process
characteristics, and determine control of the
process? Identify responsibility for deciding
what work instructions are and records are
required.
$33.00
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Preservation
of Product Procedure
Describe the process for handling, packaging,
storage and protection of materials, parts and
products. This includes handling requirements
such as ESD protection, Clean Rooms, and
Temperature Controls. You may want to have the
detail in the work instructions you write for
process control and state: “…requirements
are documented in the work instructions”. We
take a similar approach for Packaging and
Storage. Handling, Packaging and Storage are all
covered in the Preservation of Product
procedure.
$11.00
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Purchasing
Procedure
Describe the process for controlling the
purchasing process to ensure that purchased
product conforms to requirements. Cover how you
select suppliers; what are different ways your
organization will use to approve them? What data
will you track to monitor their performance?
What action will you take when there is a
problem with a supplier
$23.00
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