FUNCTIONS [6]
COMPLAINING
- I have a complaint to make. ..............
- I'm sorry to say this but .................
- I want to complain about ...................
- I'm afraid I've got a complaint about ...............
- I'm angry about ................
Responding to a complaint
- I'm so sorry, but this will never occur again.
- I'm sorry, I promise never to .................
- I'm really sorry, I'll do my atmost/best not to ...............
APOLOGIZING
- I do apologize for ___ing ..........
- I must apologize for ___ing .........
- I am so sorry for ___ing .........
- I shouldn't have ...........
- It's all my fault.
- I'm ashamed of ___ing .........
- Please, forgive me for ___ing .......
- I'm terribly sorry for ___ing ..........
- Pardon me for this ............
- Please, forgive me for my ........
- Please, accept my apologies for ____ing .........
Accepting the apology
- That's all right.
- Never mind
- Don't apologize.
- It doesn't matter.
- Don't worry about it.
- Don't mention it.
- That's OK.
- I quite understand.
- You couldn't help it.
- Forget about it.
- Don't worry about it.
- No harm done.
PROHIBITION