Tavel and Tours Terms and Conditions - South African Coach Tours

South African Coach Tours
Travel & Tours Terms & Conditions

Bookings should be made well in advance directly with us or through your local travel agent.

TOUR PRICES
Are detailed under the appropriate Tours, and are subject to alteration without prior notice. Prices are also subject to adjustment in case of changes in Value Added Tax, fuel price or airfare increases. No adjustments to the tour price will be made once FULL prepayment has been received.

Children's Discount
Long Distance Tours:
12 years and under sharing a room with 2 adults - less 50%
12 years and under sharing a room with 1 adult - less 25%
NOTE: At camps, lodges and hotels generally refuse to accept children under 12 years.

Deposits:
50% of the tour price is due on booking the tour. Final payment must reach us 30 days before departure. Bookings made within 15 days of departure must be accompanied by full payment.

CANCELLATIONS
Must be made in writing and will be effective on the date of receipt in our offices. The following cancellation charges will apply:
* 30 to 15 days before departure - 25%
* 10 days or less before departure - the full fare.
EXCEPT - Some accommodation and private game lodges where more stringent cancellation fees apply. Details available on application.
Passengers should ensure that they have appropriate insurance cover.

TOUR PRICE INCLUDES
* Accommodation
As specified in the itinerary - or similar - based on 2 people sharing a twin-bedded room. The use of hotels mentioned or implied in the tours is subject to accommodation being available. During the height of the local holiday seasons it may not always be possible to accommodate passengers at nominated hotels. In this event South African Coach Tours reserves the right to make use of alternative hotels. This will in no way affect the price of the tour.
* Single Accommodation
Is at an additional cost, as indicated by the single supplement printed in the Rates and Dates List obtainable from any South African Coach Tours. Single rooms are available strictly on a first-come-first-served basis.
* Meals
As specified in the tour itinerary. On scheduled tours breakfast and dinners are generally included, except on leisure days in the main centers, when breakfast only is included. Please check the tour itinerary for details.
* Transportation
In air-conditioned tour coaches, smaller vehicles or minibuses of equal standard appropriate to the requirements of the tour. Seats are allocated strictly in order of receipt of booking. All seats enjoy excellent visibility.
* The Services
Of an experienced courier and driver (on coaches only). Our team of couriers and drivers have all passed exacting tests in driving and guiding skills, and are fluent in many European and some Eastern languages.
* Foreign Language Guided Tours
On selected departure dates, certain tours will be conducted in both English and German. The dates of departure of these dual language and English only tours are published in the separate Rates and Dates List obtainable from any South African Coach Tours.
* Portage
Covering the handling of one standard sized suitcase and one-piece hand luggage.

TOUR PRICE EXCLUDES
* Tips and Gratuities
For the courier and/or driver, for hotel or restaurant employees and waiters, or anyone performing a personal or individual service not specified in the itinerary. These are not included in the tour cost, but are left to the discretion of individual passengers.
* Personal Items
Such as alcoholic or non-alcoholic beverages, cigarettes, telephone calls, laundry, room service and other extras at hotels, lodges and resorts.
* Rail and Air Fares
Are EXCLUDED unless specifically stated as included in a particular itinerary or package.
* Visas, Health and Immigration Requirements
Agents and passengers are asked to ensure that all these requirements are attended to as South African Coach Tours accepts no responsibility if such documentation is not in order. Passengers on tours passing through Swaziland, Namibia, Botswana and Zimbabwe should consult their travel agents for details of entry and re-entry visas and health requirements.

CLOSE CORPORATION POLICY
* Check-in-time
Passengers should check-in at the departure point approximately 30 minutes before the stated departure time, unless otherwise advised. We take pride in our record of punctuality and would appreciate your assistance in maintaining it. South African Coach Tours cannot accept responsibility for passengers who fail to arrive in time.
* Baggage
One standard set of luggage, comprising one suitcase and one overnight bag per person is allowed 20 kg maximum. Luggage should be clearly marked. While every care is taken, the close corporation accepts no responsibility for loss or damage to baggage or to personal property wherever the same shall occur and whether the same shall arise from or be occasioned by the negligence of the Close corporation, its servants or agents or other such persons directly or indirectly in the employment or service of the Close corporation or otherwise under any circumstances whatsoever. Passengers should ensure that they have adequate and appropriate insurance cover.
* Seating
While we would love to have all our passengers occupy front row seats throughout their tours, this is obviously not possible. So, to have as many passengers as possible enjoy the front row seats, our couriers and drivers have been instructed to implement a policy of rotation of seats. As a courtesy to your fellow passengers, please co-operate with our courier in the implementation of this policy.
* Smoking
In accordance with international practices, and as a courtesy to your non-smoking fellow passengers, we request your co-operation in implementing our policy of prohibiting smoking on our vehicles. At no time and under no circumstances is smoking permitted on our vehicles? Your courier/driver will ensure that sufficient comfort stops are made to enable you to smoke outside.

HEALTH AND VISAS
Visitors to the Kruger National Park and nearby private game reserves, as well as to Botswana and Zimbabwe are advised to begin their anti-malarial precautions 2 weeks before their intended visit. Certain passport holders require entry and re-entry visas for South Africa, Swaziland, Namibia, Botswana and/or Zimbabwe. Please consult your local travel agent or consulate for details. The onus is on the passengers to ensure that their documentation is in order. Please check the requirements with your travel agent or tour operator prior to your departure.

ALTERATIONS AND AMENDMENTS
South African Coach Tours reserves the right to change any route and/or arrangements should conditions necessitate this and to offer substitutes of equal value. South African Coach Tours also reserves the right to decline to accept or retain any person as a member of any tour at any time, without giving any reasons therefore. South African Coach Tours further reserves the right to use smaller coaches or mini buses on its scheduled tours should the number of passengers participating reduce sufficiently to warrant this.

South African Coach Tours Responsibility Clauses
South African Coach Tours, the Close corporation, carries comprehensive passenger liability insurance, details of, which will be made available upon request. The Close corporation and co-operating agents act only in the capacity of agents for the passengers in all matters and as such hold themselves free of responsibility for any delays, loss or damages from any cause whatsoever. All tours are arranged subject to the conditions imposed by the airline, hotel, restaurant and other companies, firms or individuals concerned and upon the express condition that the Close corporation and their servants and agents shall not be responsible for and shall be exempt from all liability in respect of any loss, damage, injury, accident, delay or inconvenience to any person, or his or her luggage or other personal property, wherever the same shall occur and whether the same shall arise from or be occasioned by the negligence of the Close corporation, their servants or agents or other persons directly or indirectly in the employment or service of the Close corporation or otherwise under any circumstances whatsoever. All tours, charters and hires, itineraries, travel arrangements, hotel accommodation are subject to alteration or cancellation at any time without prior notice for any cause which in the absolute discretion of the Close corporation renders it desirable reasonable or necessary to effect such alteration or cancellation and in particular but without prejudice to the generality of the foregoing in the event of the revision of arrangements or the imposition of conditions by restaurant, hotel or transport contractors or managers. No liability of any kind shall fall upon the Close corporation in respect of any such alteration or cancellation.

AIRLINE RESPONSIBILITY CLAUSE, CANCELLATION AND BOOKING CONDITIONS
* Cancellations and Refunds
In the event of cancellation or failure to use confirmed space, as ticketed, for any reason (including medical). 35% of the applicable airfare will be forfeited. A change of reservation constitutes a cancellation. Extension of ticket validity for any reason (including medical) is not permitted, except when a passenger is hospitalized due to illness or in the case of death of a member of the passenger's immediate family.

* Responsibility and Booking Conditions
The airlines concerned are not to be held responsible for any act, omission or event during the time the passengers are not on board their plane or conveyances. The passengers' tickets in use by the airline or by other carriers concerned when issued, shall constitute the sole contract between the airline and/or other carriers and the purchaser of these tickets and/or passengers. The Airlines and/or their agents act only on behalf of clients and on the express conditions that they do not accept any responsibility for any default, negligence or otherwise, on their part of the services of hotels with which bookings are made, or of any person or organization providing the clients with accommodation or any other service which appears in this brochure. Nor are they liable to the client for any loss or additional expenses or inconvenience occasioned by delay, changes or cancellations of schedules, flights, sickness, injuries, weather, strikes, war, quarantine, flood or any other circumstances interfering with, altering or adding to the cost of accommodation requested or booked. All such losses or expenses will have to be borne by the client. The Airlines reserve the right to accept, modify or cancel any tour or booking made by the client. In case of such cancellation by the Airlines, any moneys paid by the client will be refunded.

FOR YOUR INFORMATION PERSONAL SAFETY
To ensure that you enjoy trouble-free touring there are a few BASIC INTERNATIONALLY ACCEPTED safety precautions you should take.
* Hotels
Most hotels have a safety deposit facility either in the rooms or at the cashier's desk in reception. Please use it. Do not leave any money, jewelry or other valuables (including your passport and tickets) in your room.

In the City
Throughout the world's cities, there is unfortunately a criminal element that preys on unwary tourists. South Africa has not escaped this phenomenon.
* DO NOT walk alone in apparently deserted places. Wherever possible walk with a group of people.
* BE AWARE of the possibility of pickpockets and bag snatchers.
* DO NOT carry more cash than your immediate needs dictate. Use the hotel safety deposit facility.
* General
* Photocopy the first few pages of your passport and any visas you have. Also, photocopy your air ticket and any other documents you may have.
* Carry these photocopies separately from the original documents. If you should lose your passport and other papers your photocopies will enable the appropriate authorities to replace them quickly, thereby minimizing your inconvenience.
* Please ensures that you have adequate and appropriate insurance cover.

If you have any questions or comments please call me on 0720390184 or e-mail me on [email protected].

South African Coach Tours
PO BOX 12216 Die Boord 7613 South Africa Telephone: +27-021-8838384 Mobile: +27-0720390184

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