| Michael George Wynarczuk | [email protected] |
|
1470 Millbrook Circle Bradenton, FL 34212 | 941.750.9239 |
| EDUCATION |
| Kutztown University | Kutztown, PA | |
| B.S.B.A. Business Administration - Management | ||
|---|---|---|
| QUALIFICATIONS |
| * Experienced professional with extensive background in collections, insurance, customer service, and call center training and management. |
| * Creative, determined, motivated communicator with drive for success. |
| * Extensive ability to simultaneously handle multiple stressful assignments while maintaining priorities in both independent and team environments. |
| EXPERIENCE |
|
Progressive Insurance - Bradenton, FL Associate Claims Representative - State Licensed All Lines Adjustor |
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Responsible for ownership and working automobile insurance claims in fast-paced and high stress environment. Interpret insurance policies, resolve coverage issues, investigate and decide liability in vehicle accidents. Work both internally and externally to achieve key measures.
Successfully negotiate settlements involving injuries.
Utilize estimating software to write repairs to sheet metal panels, structural damage, unibody damage, A/C, and cooling; evaluate total losses; dispose of salvage; negotiate with body shops; and issue field drafts.
Proven track of outstanding customer service scores attained.
|
|
Dun and Bradstreet RMS � Canada - Mississauga, Ontario and Bethlehem, PA International Territory Representative |
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Perform sales duties in a cross-functional experimental position within the Marketing and Sales umbrella at Dun and Bradstreet RMS. Major duties include development and strengthening the RMS brand name in the Canadian Territories. Repairing and developing customer relationships. Responsible for maintaining portfolio of over 600 customers. Increase sales and new business accounts. Worked directly with RMS Canada President on development of multi-million dollar account. Analytical and accounting skills developed. Obtained in depth sales, customer relationship building skills, business to business relationships and contract negotiation skills. |
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Dun and Bradstreet RMS � Bethlehem, Pennsylvania Team Leader and Training Instructor |
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Responsible for account training and team management. Develop, organize, and prepare coursework to accompany respective presentations. Maintain high quality standards of training regimen that coexist with customers� demands. Design all account training materials, facilitate training classes, and perform follow up sessions as needed. Monitor department and associates to maintain quality and performance objectives. Increased collector performance through competitive analysis and incentive program implementation. Proved proficient at upholding a positive and professional work ethic in a stressful work environment. Customer satisfaction upheld through communication sessions. Responsible for quality control of multi-million dollar accounts. Editor-In-Chief responsible for development and maintenance of monthly international newsletter. |
|
DellCom, Inc � Roxbury, New Jersey
Tech Installer |
| Performed off-site installations of servers and communication devices. Maintain superb quality and pride of workmanship in all assigned tasks. Learned partial wiring and electrical code. Educated on reading blue prints. Obtained skills necessary to perfect time management. Adhered to strict time frames and completed all assignments on or before scheduled deadlines. |
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Walt Disney Company - EPCOT Center � Lake Buena Vista, Florida
Internship |
| Completed Leadership Training through Disney's Lecture Series. Obtained highest internship certificates and several specialized awards. Achieved outstanding performance reviews in cast excellence, guest satisfaction, and business results. Developed communication newsletter to aid information transfer between two business units in the park. Aided over 300 Cast Members in communication. Utilized computers and digital photo lab equipment on a daily basis. Audited registers and maintained inventory of stock daily. Provided management with ideas on helping guest satisfaction. Established proper work ethic through rigorous employee training program. |
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Vector Marketing � Allentown, Pennsylvania
Sales Representative and Intern |
| Personalized product presentations in order to maximize sales. Maintained moderate-sized customer base. Committed to customer satisfaction and outstanding follow-up service. Developed cold calling experience and referral based sales techniques. Established organization and scheduling experience. Maintained highest-closing ratio and highest average sales in office during internship. |
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Mote Marine Animal Hospital � Sarasota, Florida
Volunteer |
| Volunteer in dolphin and whale animal hospital. Monitor breathing and vital signs of patients. Perform light chemistry and water evaluations. Assist scientists as requested with medical needs. Maintain facilities as needed. Assist with local stranding network. |
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University of Miami Marine Mammal Stranding Team � Coral Gables, Florida
Team Member |
| Volunteer assistant for local stranding team. Maintained quarantine facilities in stressful stranding operations. Performed feedings and medications on captive whales. Able to assist leading field scientists on first time surgical procedure performed on Pygmy Sperm Whale. Executed lectures later on in education to convey experience to other students. |