Butterfly Princess Avenue

FAQ

1. How to buy from us.
Fill in your information in the ordering form. Choose the products you want to buy. Buyers are reminded to fill in your e-mail address as we will confirm your order first.

2. After receiving buying confirmation?
After confirming the products purchase, we will reply to you as soon as possible.

3. Type of paying methods.
Buyers can pay us by online transfer or cash deposit to our Maybank account.

4. When will the delivery be delivered?
We will usually arrange the delivery within the next business day provided if the payment is received before 6pm.

5. Are prices displayed included in postal fee?
Prices displayed are excluding postal fee, buyers need to pay the postal fee separately based on where delivery is made.

6. How do you deliver to buyers?
We usually deliver via Poslaju on the next working day as soon as payment is received.

7. Can we request for return or exchange?
Yes, you can. We do not encourage though return or exchange but we do understand sometimes this is unavoidable. Please check our Policy Return faq for more detail.

8. What if I have difficulties in doing purchase in this website?
You can always seek our assistance from our customer service. We will try to help you on how to use our system effectively.