To enhance the efficiency of our booking system and ensure the best service for our valued customers, we require a small deposit for all appointment bookings. This deposit acts as a commitment from both parties, guaranteeing a reserved spot for your pet's pampering session. By securing your appointment with a deposit, we can manage our schedule and allocate time for each grooming session, tailoring the experience to meet your pet's specific needs. We understand that plans can change, and life can be unpredictable, which is why we've implemented a 48-hour cancellation notice policy. This policy allows us to accommodate other clients and make necessary adjustments to our schedule with ample time. Should you need to reschedule or cancel your appointment, providing a 48-hour notice ensures a seamless process, and your deposit can be applied to a future booking. This policy not only helps us maintain the quality of our services but also reflects our commitment to providing a reliable and exceptional grooming experience for both you and your cherished pets.