Key Strengths: 

•  Total Involvement with all aspect of customer service  and have extensive customer service experience

• Ability to deal with crisis in a calm and professional manner

• Strong interpersonal skills and management skills

• Flexible schedule and result oriented team player

• Self-motivated, quick learner and a dedicated worker 

• I easily establish excellent rapport with others and enjoy working with a variety of people

• I consistently present a high-profile, professional demeanor, complemented by a positive, "can-do" attitude.

 EDUCATION, ACHIEVEMENT & ORGANIZATION:
Tarumanagara University, Jakarta-Indonesia (1994-2001)

• Obtained Bachelor degree in Psychology, May 2001
• Managing Director of Psychology internal magazine (BUPSI)
• Event organizing committee, served as a committee head in various campus event

 Public Relations Training School Interstudi, Jakarta-Indonesia (1997-1998)

• Diploma one year in Pubic Relations
• Best student of Public Relations

 Hotel Mulia Senayan, Jl. Asia Afrika Senayan, Jakarta 10270, Indonesia

• Best trainer in the quarter (2002)

 Training:

• Japanese course at Gakushudo, Jakarta (basic)
• Office Publishing (graphic design) at Digital Studio, Jakarta
• Hotel Mulia Senayan in house training: Train the trainer, Supervisory, Service Exellence.
• Web design basic, Tarumanagara University (2006)

 EMPLOYMENT SUMMARY:
 Hotel Mulia Senayan, Jl. Asia Afrika, Senayan, Jakarta-Indonesia (May 2001 - October 2005)

• May 2001, as a Guest Loyalty Executive

• July 2002, promoted as a Guest Loyalty Supervisor

• August 2003, promoted as an Assistant Guest Loyalty Manager as well as become a role model as a Front Office Departmental Trainer.

• August 2004, promoted as a Guest Loyalty Manager.

=> Provided customer service in Front Office Department including: handling complaint, guest check in and out process using FIDELIO and OPERA system, managed special customer requests and VVIP arrangement. Recruited and developed training for new staff especially in Guest Loyalty division. Organized monthly schedule and reports. Conduct Mulia moment as a vision and mission of the company to all Front Office staff. Fully responsible of guest recognition and satisfaction program. Performed and organized the SOP (Standard Operating Procedure and Policy) in all aspect

 July 2005 – October 2005, promoted as Catering Sales Manager.

Handled in-house corporate events and outside catering service including meeting and social events. Prepared proposal and contract for all corporate events. Maintained excellent relationships with all clients. Generate revenue and productivity.

 

Hotel Ciputra, Jakarta, Indonesia (November 1999 – July 2000), as a Guest Relations Officer

Reported directly to General Manager and represented management in the important area relations with guest. Managed The Executive Club in daily operation, performed service excellence and guest satisfaction, handled airlines crew, and business center duties.

 

Garuda Indonesia Airlines, Jakarta, Indonesia,   (June 1992 – August 1994) as a Stewardess

Performed all flight attendant duties for Domestic and international flight. Managed and organized in-flight service for food and beverage as well as performed excellent customer service and relations. Assisted customers with special needs and performed safety regulation procedures.

 

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