To obtain a position in an organization where my leadership, coaching, analytical skills and experience can be utilized to achieve departmental and organizational goals.

• Highly skilled and educated professional with over twenty years experience in progressive positions such as Service Manager, Supervisor, Courseware Analyst/ Developer, Process Analyst Test Specialist, Engineering Flight Test Inspector, and USAF Jet Engine Mechanic/ Security Specialist.
• Working experience conducting Quality System Audits using root cause analysis and Corrective/ Preventive Action (C/PA) and process improvement solutions.
• Developed project plans that establish resource requirements, estimate & manage budgets, people, and infrastructure using project and process management techniques.
• Familiar with software design project life cycle principles and requirements involving process management, development to monitor, and integrate project elements.
• Experienced at managing work, time and resources with the ability to excel in critical problem solving and risk mitigation.
• Possess leadership ability to resolve conflicts by building positive relationships in a dynamic work environment using effective interpersonal, oral & written communication skills.
• Worked with Future Combat System Programs such as Manned/unmanned Common Architecture Program (MCAP), Airborne Manned Unmanned System Technology (AMUST); additionally, Unmanned Little Bird, Japan Ski Program, and Comanche Radar Test.
• Mechanical background with AH-64D, MD500, MD900 helicopters; T-37, T-38 and F-5 engine overhaul and repair.
• Experienced in IT development solutions; proficient in MS Office Suite: Access, Excel, Power Point, Project, and Word. Active member of the Project Management Institute and Business Process Management group.
• Possess a Top Secret Security Clearance.

12/94-Present, Boeing Mesa, AZ

Learning Training & Development Courseware Analyst/ Developer

• Utilize instructional design systems and techniques, assist Mesa course developers to design, develop and maintain Training Support Packages (TSP) by structuring and sequencing the courses using media & training aid support elements.
• Perform analysis and implement curriculum quality control measures of TSP�s to ensure they are compliant with ISO 9001 and the company processes and procedures.
• Develop processes to standardize courseware templates and supporting documents to reduce cycle time when developing TSP.
• Improve customer relationships with the Mesa Team to expand the level of support by measuring effectiveness of services provided via survey, and develop processes and tools that enhance service.
• Ensured Mesa LTD Team were prepared for 2007 NQA Audit by developing processes to assure complience.
• Implemented an audit schedule for the TSP�s to ensure they are maintained.
• Employed Lean Initiatives to reduce operating costs by $29,000 annually.

Engineering Flight Test Inspector

• Monitors all phases of aircraft maintenance and R&D modifications involved in flight test development on AH-64D Longbow and H-6 Little Bird helicopters; ensures work is completed to blue prints, Apache IETM, and DMWR specifications; additionally, possess Red �X� authority for A/C Log books.
• Maintain quality & flight test records for assigned aircraft in accordance with company policies and US Army requirements.
• Utilize Unit Level Logistics System � Aviation (ULLS-A) to generate A/C monthy status and weekly automated 2410 reports, manage databases, present information to management, DCMA and Army AMCOM.
• Perform preflight inspections on assigned USG and FAA licensed aircraft.
• Employed Lean Initiatives to develop a process that reduced cycle time to generate monthly aircraft reports utilizing ULLS-A from 4 hours to under 20 min.
• Developed a departmental instruction guide for the use LIMSS Gas software to download MDR data from AH-64D helicopters.
• Travels frequently to support non-classified and classifed programs off-site at non-remote and remote locations.

Process Analyst & Test Specialist

• Participated in the development of the Boeing benchmark for the Manufacturing Self Examination (MSE) program and deployment of the initial Electronic Process Evaluation System (EPES).
• Performed quality system audits, validating MSE operator's abilities; performed follow-up audits to monitor the quality system process to ensure Boeing Quality Procedures are followed.
• Provided education & coaching of Boeing's processes, policies and procedures to MSE I & II operators.
• Completed quality systems audits of electrical and mechanical Production Processes to monitor compliance of ISO9000/AS9100 within the department; utilizing the EPES to document results.
• Facilitated High Performance Work Team meetings in the Electrical Product Center (EPC) regarding quality issues & processes.
• Established and maintained audit schedules for production & quality processes, and MSE Operators.
• Conducted root cause analysis and corrective action to identify trends and problems; provided recommendations to resolve routine issues and concerns involving suppliers by implementing corrective actions necessary to reduce or eliminate product or process nonconformance using Corrective & Preventative Action tools like Enterprise Common Action Tracking System.

Inspection Technician IV

• Peformed Quality Control Inspections on the AH-64D helicopter production line, wire harnesses and electrical components in Electrical Product Center for Apache, Longbow, AV8, C-17, F-15, F-18, and T-45, programs.
• Traveled to and interfaced with Boeing-St. Louis Engineering and Production to implement corrective action regarding quality issues for the Electrical Product Center Mesa.
• Certified MRB member coordinating documentation for non-conforming part disposition; interfacing with liaison engineering & customer representatives.
• Performed Quality Engineering planning review for inspect point requirements.
• Utilized Electronic Product Assurance Record (EPAR) system to document/disposition non-conforming material.
• Possessed Quality Engineering preliminary review disposition authority for non-conforming reworkable product.

Helicopter Mechanic

• Assembled, manufactued the MD900 helicopter; rigged flight controls, engines, and notar system IAW engineering blueprints HPS HSD, DPS, PS, BAC specifications.
• Prepared MD500 and MD900 helicopters for delivery to customer after FAA licensing.
• Performed FAA scheduled, preflight, post flight, special inspections and troubleshooting on FAA licensed MD500 and MD900 helicopters.

1/92-12/94 Bally`s Total Fitness/ I.P.T. Mesa, AZ

• Supervised, coached and scheduled the fitness, personal training, operations and child care personnel and programs (45 employees).
• Provided coaching to employees as a Certified-Professional Trainer & Certified CPR Instructor.
• Interviewed, hired, trained and evaluated performance for all service staff.
• Managed service budget for overhead, staffing, and fitness center needs.
• Professionally trained selected club members by performing fitness evaluations, creating custom diet and workout plans.
• Implemented training for new employees and club members to ensure company policies were observed.
• Handled all service related customer concerns and issues for 1,500+ members.
• Facilitated and Organized Fitness & Nutrition seminars and athletic events.

10/86-4/92 U.S.A.F./Dyncorp Williams A.F.B., AZ

• Supervised, trained and evaluated crew members on job performance and extra curricular activities.
• Performed periodic (PE) and hourly post flight inspections (HPO) consisting of complete engine overhaul, component changes, disassembly and repair of jet engines according to USAF technical orders.
• Troubleshot, inspected, repaired, disassembled, and built all J85 and J69 engines that were expedite or unscheduled for engine repair.
• Managed and inventoried jet engine parts assigned to engine docks.
• Completed ground run, removed and installed J69 and J85-5 engines in aircraft's T-37's and T-38's.
• Performed Quick Engine Change kit installations and prepared engines for final QA inspections after test cell acceptance runs.

12/82-10/86 U.S.A.F., F.E. Warren A.F.B., WY

• Performed duties as a Keys Codes Control Center (KCCC) 'A' side controller by controlling inventory, verifying, processing and issuing classified code material & combination registers utilized for 200 Minuteman III ICBM locations.
• Conducted OPSEC & COMSEC briefings for personnel prior to being dispatched to the Missile Wing with classified code material & combination registers.
• Verified security clearance and personal reliability program (PRP) status of security personnel dispatched to the 90th Minuteman Missile Wing.
• Performed duties as Camper Alert Team (CAT) & Security Escort Team (SET) member for missile maintenance teams by monitoring and controlling physical & personnel security access on Minuteman Launch Facilities; M-16 rifle & .38 caliber revolver qualified.
• Performed access combination changes and "lockout" duties as required on the launch facilities as a CAT or SET.
• Performed law enforcement duties as an Ambassador Gate Guard by controlling base access, issuing badges to authorized personnel, and protected dignitaries visiting the base.

• Master of Science Degree in Business Management
  Colorado Technical University, Colorado Springs, CO
• Master of Science Degree in Project Management, "4.0 GPA"
  Colorado Technical University, Colorado Springs, CO
• Bachelor of Science Degree in Information Technology, "Honors"
  University of Phoenix, Phoenix, AZ
• Associate of Science Degree in Software Engineering, "Magna cum Laude"
  University of Advancing Technology, Phoenix, AZ

• Integrated Product & Process Development Project Management Certificate, University of Arizona, Mesa, AZ
• Project Metrics Certificate, University of Arizona, Mesa, AZ
• IT/Business Transformation Graduate Level Certificate, CTU, Colorado Springs, CO
• Project Management Graduate Level Certificate, CTU, Colorado Springs, CO
• Business Management Graduate Level Certificate, CTU, Colorado Springs, CO
• Change Management Graduate Level Certificate, CTU, Colorado Springs, CO
• Licensed Airframe & Powerplant Mechanic, FAA, Phoenix, AZ
• Quality Auditor Certificate, TTT Holding Group, Mesa, AZ
• Certified Personal Trainer, NFPT, Lafayette, IN
• Supervisor Safety Training Certificate, USAF, Williams AFB, AZ
• Maintenance Data Collection System Certificate, USAF, Williams AFB, AZ
• OJT Trainer/ Supervisor Certificate, USAF, Williams AFB, AZ
• Jet Engine Technical Certificates, J85-5/-21, USAF, Williams AFB, AZ
• Jet Engine Mechanic Technical School, USAF, Chanute AFB, IL
• NCO Preparatory Certificate, USAF, FE Warren AFB, WY
• Security Police Specialist Technical School, USAF, Lackland AFB, TX

• Web Master Certificate Program: HTML/DHTML, Javascript,
  VBScript/ASP1, ASP2, SQL/Database, XML
  University of Advancing Technology, Phoenix, AZ

• Advanced Certificate Program: 3D Studio MAX Level II, Adobe Photoshop 5.5 Level II, Macromedia Flash II, Macromedia Director
  University of Advancing Technology, Phoenix, AZ

• Web Page Development Certificate Program: Adobe Photoshop, HTML/Internet,
  3D Studio Max, Adobe Illustrator, Macromedia Flash, Dream Weaver
  University of Advancing Technology, Phoenix, AZ

Coming Soon

My family, fitness, personal training, designing web sites, being a foster parent and other community service activities.