Chase Design Studios

Resume

Profile Statement

Passionate, loyal, creative thinker with a strong work ethic and 20+ years experience in customer service and light managerial roles. I am a process-minded individual with strong interpersonal skills who thrives on impacting my surroundings in a positive way. Recognized as a reliable, adaptable leader with a strong track record of growth, meeting and exceeding goals, and a high degree of emotional intelligence and conflict resolution skills.

Work Experience

Southern New Hampshire University

Military Admission Counselor II
2014-current

Responsible for taking applications from prospective students and guiding through the admission process by keeping regular contact and building personal relationships.
Consistently high app in progress rate, successful conversion rates and consistent 0% melt.
Takes on extra responsibilities both when asked and when need is observed.
Routinely looked to by coworkers and management as a resource for process and product knowledge, specifically relating to military benefits, and responsible for mentoring of new hires.
Most senior member of Military-specific admissions pilot program, recognized as the admission authority on military benefit process knowledge and use of metrics and CRM for efficiency.
Strong ability to manage multiple priorities, and often asked to work with unsatisfied students to complete the admission process with very high success rate.

Red Blazer Restaurant

Server
2013-2014

Constant positive feedback from customers to management regarding service via verbal communication and customer surveys.
Quickly recognized as a trustworthy employee with a good work ethic and positive attitude.
Chosen to work many private functions and offered coveted bartending position within six months of hire.

The Bay Restaurant

Server/Bartender
Summer 2013

Immediately seen as a senior member of the small service staff. Built great rapport with owners and regular customers.
Received frequent customer compliments on exceptional service.
Learned menu and procedures very quickly, including operation of espresso machine and associated beverages.
Even with the hour commute to work, always punctual, always a team player.
Always completed all end of night tasks and reports without supervision, including proper closing procedures.
Was asked to work every formal dinner service due to strong performance in peak business times and ability to relate intricate, new specials accurately and favorably to customers.

Sam's Convenience Store

Shift Manager
2011-2013

Oversight of other employees, theft prevention, stocking merchandise, end of night reports, building and maintaining excellent customer and sales rep relationships.
Responsible for managerial tasks when owners have taken leave for periods up to one month.
Tasks included daily receipts, bank deposits, placing orders, inventory control and receiving and pricing inventory.

Jackson Hewitt

Tax Preparer/Seasonal Employee
2013 Tax Season

Prepared clients’ taxes using ProFiler software. Moved from kiosk to call center office for strong reasoning skills.
Oversaw call center employees and answered their questions and tax questions fielded to them.
Scored 100% on Ethics Test and High Passing Score on Tax Preparer Knowledge Test. Learned all skills in a week and a half while working as sole employee in kiosk, acting as CSA, answering questions and setting up appointments.
Analyzed data from other preparers’ returns to find answers to questions by clients and ease concerns to ensure their satisfaction.
Sold customers on paying high fees for tax preparation, made them feel confident that their taxes were handled thoroughly and diligently, and printed checks for clients as they are issued.

Community Bridges

Personal Support Provider
2011-2013

Worked with virtually no supervision, designed our own schedule to meet his goals, all paperwork done completely and on time.
Responsible for helping client set and meet personal and social goals on a daily, monthly, and quarterly basis, with always favorable service reviews with supervisor and family.
Client showed immense growth over our two years working together, including greater independence, and better hygiene and social skills.

Self-Employed

Yoga Alliance Registered Yoga Teacher
2007-2013

Responsible for marketing, bookkeeping, scheduling, continuing educational requirements, establishing customer relationships, and maintaining personal practice.
Worked with clients one-on-one and in a classroom setting to set and meet personal fitness and wellness goals and maintain personal motivation towards goals.

Outback Steakhouse

Bartender Trainer / Head Waitstaff
2004-2008

Developed training materials, taught server classrooms, and mentored new staff through their training period.
Responsibilities as headwait involved collecting all money from all front of house staff at the end of the shift, calculating and dividing up tipshares, preparing cash drops, completing end of night paperwork.
Routinely had top sales on serving shifts. Won many upselling competitions.
Received customer comments to management on a nightly basis, and had many loyal customers.
Managed great relationships between the front and back of house staff, ensuring fluid shift operations.