The Information Technology
(IT) has captivated the imagination of millions around the world for
the opportunities it offers in transforming the market place and rewriting
the rules that govern the way we communicate, make decisions and do
our business.
Mostly private businesses have been taking initiatives,
using IT to become even more nimble, productive, efficient and accessible.
Intense competition, which already looms large in
businesses in the West, is set to become more cut throat due to
IT fever as the private businesses, much before the government,
had started investing heavily in the IT by reorienting their decision-making
process which now relies heavily on digital hardware and software.
This not only makes these companies realize new levels of productivity
and efficiency but also provide them with tools for this digital
transformation.
The latest statistics coming from the United States
on the impact of IT on the economy, reveals that this sector has
helped contain inflation, increase productivity and generate massive
investments for the country that sustained its longest growth cycle
since the 19th century with record low unemployment. Phenomenal
advancement by our neighbour nation in IT sector and software exports
is now hitting the headlines around the world. Countries like Ireland
and India, leaders in software exports, had actually conceived the
plans in 1970s and 1950s.
In Pakistan, the IT craze has just kickstarted and
no body knows how many years it will take to mould into a revolution.
But the government seems to be very much optimistic.
Pakistan's share of software exports is estimated
at only one per cent out of total global exports. Exporters were
facing some problems from the government side as well as from the
Export Promotion Bureau (EPB). We export software but no actual
figures are available. Exporters and even the Federal Bureau of
Statistics (FBS) are tight lipped perhaps due to negligible revenue
earnings. IT experts say that Pakistan does not have the capacity
to export even $100 million.
It seems quite prudent that the present government
has made IT its top most priority and has allocated a sizable budget,
a ministry and tons of private sector "specialist volunteers".
The government aims to develop an extensive pool of trained IT manpower
at all levels, emphasizing women to enter it, provide business incentives
for both local and foreign investors, develop an encouraging legislative
and regulatory framework, setting up cost effective infrastructure
and set up national data base.
The government has engaged foreign consultants to
conduct survey of IT institutes and these consultants will submit
their report in January. The government also relies heavily on the
private sector to play its role in IT promotion as the government
does not have the capacity to develop IT training institutes all
over the country.
However, there is an acute shortage of trained IT
people as well as manpower to train graduates. We need over 50,000
IT trained people right now as compared to existing 8,000-9,000
people.
The government has allocated Rs 15 billion for the
first year to develop IT. Under the action plan, IT parks are being
set up and one has already started in Islamabad. IT parks are also
being set up in Lahore and in Karachi at Pakistan Insurance Building.
There is a need for investment in the IT to raise
its share in the GDP which is only 0.1 per cent as compared to over
three per cent in advanced countries.
There is no ample incentives and regulatory measures
from the government and it is time to create an environment for
attracting investment in IT sector so that our graduates could be
absorbed domestically before they leave to foreign destinations.
Pakistan needs massive investments in education
over a long period of time to be able to carve out its niche in
IT or any other knowledge intensive industry.
Out of 160 or so nations, Pakistan is ranked 147th
on the literacy level, 128th on the Human Development Index, 132nd
on the GDP level, and is the 7th most populated nation and has a
measly 0.02 per cent share of the global trade. These statistics
are enough to scare the most hardened investors, let alone a new
one.
The way the Information Technology (IT) fever has
gripped the nation, it seems that an IT revolution in the country
is just two or three years away, but practically, is it really in
sight?
There has always been the bad luck that technologies
and innovations, after gripping the world, arrive late in Pakistan.
After computers, the IT is now the new buzz word for the nation
to go wild.
Just have a six month crash course in IT, you may
be able to get the job within the country or abroad as compared
to engineers and master's degree holders, who are now unemployed.
There is no doubt that the IT is currently in the
process of sweeping across Pakistan just as it has in other countries.
The increasingly high labour costs of IT personnel in developed
nations is forcing many companies to seriously consider offshore
production and development.
Silver lining is that despite Pakistan's low literacy
rate of 30 per cent or even less, we still have an educated segment
of 25 million people and English is virtually the language of choice
amongst all Pakistani professionals, IT related or otherwise.
According to government officials, IT sector is
poised to boom in the next two to three years, giving a hope of
economic and social growth.
It really seems as if all our economic woes will
be over, our debts would be paid off, our business will become world
class competitors, unemployment will dip below zero and IT will
soon become a major foreign exchange earner for the country. It
looks splendid on the TV and news, but look closely and God forbid
if you are even remotely associated with IT and have knowledge as
to what is happening around the world, you just want to scream out
in anguish.
Incidentally, a lot of people have set up IT institutes
to mint money and this must be checked because a mushroom growth
will affect the quality. Every investor, after getting wounds from
the bourses and property markets, are now eager to open an IT institute
at his home of 120 or 200 yards.
Various graduates are now taking IT as full time
course and some doing courses as part time. They rush to these so
called IT institutes so that they could get a job easily.
As has been noted earlier, the reason why the IT
has permeated the business world in the West is simply the desire
of the companies to let their employees work harder, smarter and
offer services and products that are better. IT is something that
is not new for them. Electronic commerce, now in vogue, is decades
old, what is new is the orientation of businesses keeping in view
the new free for all global world trade order and the rise of internet
to reach the market and formulate business strategies for places
which earlier they could not even spell.
Internet and commerce through web are only a natural
extension and an easy step for their unending drive to be the best.
The workforce was already not just highly literate and productive
but also computer oriented (ATM's, Call Centres, automation etc)
the necessary infrastructure and systems already in place. The decision
was not how to digitize the already existing business information
but how to facilitate even faster way of business execution - web
commerce.
Now let us look at the corporations in Pakistan,
which have been doing business with virtually non-existent information
strategy in an environment of heavily protected tariffs and zero
competition. Furthermore, the ineffective corporate laws and world
class administrative corruption eliminated the need for our organizations
to ever give professional management, global trends and productivity
and efficiency and other issues a serious thought. The result: thousands
of our units are "sick", our productivity is lowest in
Asia, investment dried up and a clueless government throwing the
little which is left to every 'volunteer specialist' who comes with
a new plan to increase exports.
The Minister for Science and Technology, Dr Atta
ur Rahman has a good reputation and understands scientific research
and development well. It is expected that he will use the same acumen
that he utilized to make HEJ a world-class research and development
centre, to make some sense into the dilapidated state of the education
and institutes of research and higher learning i.e. our universities.
But alas, even his energies have been wrongly focused into making
Pakistan some body in the IT world.
Instead of resuscitating our existing 36 universities
and turning them into respectable, research focused centres of education,
there is a plan to make seven more IT universities which, all indications
are, would join the ranks of existing universities making a total
of 43 less than mediocre universities.
IT is important, but do we have competitive advantage
in it but can we really become a software export super power by
producing world-class data operators and other professionals who
have done six weeks crash course? Isn't this a ludicrous dream of
one of our ex-presidents who wanted to see an army of data operators
that also envisioned women giving up sewing machines and buying
computers for data entry operators?
Instead of rationalizing the situation and taking
long term decisions, energies and time are being wasted in short
term ill projects. The very people in charge of such pipe dreams
are themselves publicly confessing that there are no statistics
of any software export from Pakistan.
With the monopoly of PTCL on long distance voice
transmission ending in about a year and a half, and advances in
telecommunications continuously eroding PTCL's earning power, where
will it make money? Where is accountability? Is the government ready
to prosecute everyone responsible for making lofty claims about
software exports? Corporatize PTCL at the earliest so it can diversify
into other value added 'convergence media' i.e. data, video and
wireless.
Instead of being true radicals as the present government
so much wants to be portrayed as, and learn from past mistakes by
making this country less bureaucratic, more open, freer and disciplined
they have trapped themselves in the never ending suicidal cycle
of policies, agendas and foreign trips.
Those who are aping India and trying to monkeying
its progress in the field of IT are forgetting the fundamental difference
between Pakistan and India - Merit Vs Quota. Most of the Indians
who left India were not disgruntled like most of the educated Pakistanis
are. These Indians know that their country, being poor and under
developed, can only offer this much opportunities and merit is the
criterion unlike Pakistan where the most corrupt and the most powerful
get opportunities. So when India opened its markets and became more
liberal, overseas Indians made a beeline for investments. Indian
government has no role to play in its software development, all
they have done is to stay out of it.
And this has to be the case with Pakistan. If the
present government is still serious about reforms and putting the
country back on the track, it has to win the confidence of Pakistanis
who have left and persuade them to come back. There is no other
option. To encourage investment, the whole business climate has
to be changed, rule of law is to be established, protection to investments
be given and only those businesses be supported and facilitated
that have the potential to steer Pakistan in the 21st century. Unfortunately,
with all the tall claims, IT is not one of them.
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